xajee Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "You") and xajee ("xajee", "the Platform", "We", "Us"). By accessing xajee.club, creating an account, making a deposit, placing a bet, or using any feature of the Platform in any capacity, you irrevocably accept these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the Platform.

These Terms apply to all users of xajee Casino, including players accessing the live casino, slots, crash games, and sports betting features. They should be read in conjunction with xajee's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between the Player and the Platform. In the event of any conflict between these Terms and any other document, these Terms shall prevail unless expressly stated otherwise.

To register for and use a xajee account, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the Platform:

• You must be at least 21 years of age. xajee does not permit access to any person under the age of 21, and any account found to belong to an underage user will be immediately closed and all balances returned subject to verification.
• You must be a natural person acting in your own capacity. Corporations, partnerships, trusts, and automated agents are not permitted to hold player accounts.
• You must provide accurate, current, and complete information during registration and must keep that information updated. Providing false information is grounds for immediate account termination.
• You must not be a resident of a jurisdiction where online gambling is expressly prohibited by applicable law. It is your sole responsibility to determine the legal status of online gambling in your jurisdiction before registering.
• You must not be self-excluded from any gambling platform, including through any self-exclusion scheme that would cover xajee. If you are subject to an active self-exclusion order, you must not attempt to register or use the Platform.

xajee reserves the right to verify eligibility at any time and to request documentary evidence in support of any eligibility criterion. Failure to provide requested documentation within a reasonable period may result in account suspension pending verification. xajee's determination of eligibility is final.

Each player may hold only one account on xajee. The creation of duplicate or multiple accounts by a single individual is strictly prohibited and will result in all accounts being closed and any winnings forfeited. To register, you must provide a valid Bangladesh mobile number, choose a unique username, and set a password that meets xajee's minimum security requirements.

• You are solely responsible for maintaining the confidentiality of your login credentials. Do not share your username or password with any third party under any circumstances, including persons claiming to be xajee support staff.
• You must notify xajee immediately if you suspect unauthorised access to your account. xajee will not be liable for any loss arising from unauthorised account access where you have failed to take reasonable steps to protect your credentials.
• xajee may require identity verification (KYC) before processing withdrawals or at any time it reasonably suspects that account details are inaccurate or that the account is being used in breach of these Terms.
• Account registration is free. xajee does not charge a fee for creating, maintaining, or closing an account. All associated costs are limited to transaction fees (if any) imposed by the Player's chosen payment provider, which are outside xajee's control.
• xajee accounts are personal and non-transferable. You may not sell, transfer, or assign your account or any rights associated with it to any third party.

Closing your xajee account is possible at any time by contacting customer support. Upon closure, any pending bets will be settled according to their normal terms, and any remaining balance (subject to identity verification and absence of bonus abuse) will be returned to the payment method on file.

xajee accepts deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit is ৳100. There is no maximum deposit limit imposed by xajee, though individual payment providers may impose their own per-transaction limits. Deposits are credited to your xajee account balance instantly upon successful payment authentication within your chosen wallet or card provider.

• All deposits must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited and any deposit identified as originating from a third-party source will be returned to the source and may result in account suspension.
• Withdrawals are processed back to the same payment method used for the most recent qualifying deposit. The minimum withdrawal amount is ৳500. xajee aims to process approved withdrawal requests within 24 hours of approval, though actual receipt times depend on the payment provider.
• Identity verification (KYC) must be completed before any withdrawal is processed. xajee may request a copy of a government-issued ID, proof of address, and/or proof of the payment method. Failure to provide satisfactory documentation within the stated timeframe will result in the withdrawal request being placed on hold.
• xajee does not charge withdrawal fees. Any fees deducted by the receiving payment provider are outside xajee's control and are the Player's responsibility.
• xajee reserves the right to delay or decline a withdrawal request where it has reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms. In such cases xajee will notify the Player and may request additional documentation.

All financial transactions on xajee are conducted in Bangladeshi Taka (BDT). xajee does not accept cryptocurrency deposits or withdrawals. Any funds deposited via an unsupported method will be returned to the originating source, less any irrecoverable transaction costs.

xajee may from time to time offer bonuses, free spins, cashback promotions, reload bonuses, and other incentive schemes to eligible players. All bonuses are subject to the following general conditions as well as any specific terms stated at the time the bonus is offered:

• Bonuses are only available to players who have completed account registration and identity verification. A bonus will not be credited to an account that has not been fully verified.
• All bonuses are subject to wagering requirements (rollover) before any associated winnings can be withdrawn. The specific wagering requirement applicable to each bonus will be stated clearly at the time of the offer.
• Bonuses may only be used for the game categories or specific games stated in the promotional terms. Using bonus funds on excluded games will not count toward the wagering requirement and may result in bonus forfeiture.
• Each player is entitled to claim a welcome bonus only once. Attempting to claim a welcome bonus more than once — including by creating additional accounts — constitutes bonus abuse and will result in account closure and forfeiture of all associated winnings.
• xajee reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time without prior notice, provided that any bonus already credited to a Player's account will be honoured subject to the wagering requirements in force at the time of crediting.

xajee takes a zero-tolerance approach to bonus abuse, including but not limited to: creating multiple accounts to claim repeated bonuses, using automated betting patterns designed to clear wagering requirements with minimal risk, or coordinating with other players to exploit promotional mechanics. Any account found to be engaged in bonus abuse will be permanently closed and all winnings forfeited.

All games available on xajee Casino are provided by licensed third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, PG Soft, Spribe, NetEnt, and others. The rules of each individual game are governed by that studio's published game rules, which are accessible within the game interface. By placing a bet on any game, you confirm that you have read and understood the applicable game rules.

• Game outcomes are determined by certified Random Number Generator (RNG) technology for software-based games, and by physical game equipment operated by live dealers for live casino games. xajee does not interfere with game outcomes under any circumstances.
• Bets placed cannot be cancelled or modified once they have been accepted by the game system. It is your responsibility to ensure that bets are placed correctly before confirming. xajee accepts no liability for incorrectly placed bets resulting from player error.
• In the event of a technical malfunction during a game round, all affected bets will be void and stakes returned to the Player's account balance. xajee will not honour payouts resulting from a known or suspected software error, and any winnings paid in error are subject to reversal.
• Sports betting markets (including cricket) are settled based on official results published by the relevant governing body (e.g. ICC, BCB). In-play markets are settled on the final official result and are not affected by subsequent reviews unless the governing body formally reverses its result.

Disputes regarding bet settlement must be submitted to xajee customer support within 72 hours of the disputed settlement. Disputes submitted after this period may not be considered. xajee's settlement decisions, made after review of available evidence, are final.

xajee is committed to promoting responsible gaming across its entire player community. Gambling is intended as a form of entertainment and should never be treated as a source of income, a means of recovering losses, or a solution to financial difficulties. xajee provides the following tools to help players maintain control of their gaming activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits from their account settings. Once set, a limit reduction takes effect immediately; a limit increase is subject to a 24-hour cooling-off period before it becomes active.
• Session Time Reminders: Players may configure session duration alerts that notify them when a specified period of continuous play has elapsed. These reminders are provided as an informational tool and do not automatically end a gaming session.
• Cooling-Off Period: Players may request a temporary cooling-off period of between 24 hours and 6 weeks. During this period, the account will be inaccessible for gaming and deposit purposes, though withdrawal of existing balances remains available.
• Self-Exclusion: Players who feel that their gambling has become or is at risk of becoming a problem may request permanent self-exclusion by contacting [email protected]. Self-exclusion is irrevocable for a minimum period of 12 months and will result in the account being permanently closed.

xajee will never encourage a player to continue playing after they have expressed a desire to stop or take a break. If you believe your gambling is causing harm to yourself or others, please contact our support team immediately or reach out to a professional gambling support service in your region.

The following conduct is strictly prohibited on xajee and will result in immediate account suspension, permanent closure, and forfeiture of all balances where xajee determines, in its sole and reasonable discretion, that a breach has occurred:

• Fraud, including the use of stolen payment credentials, chargeback fraud, or any attempt to deceive xajee's payment processing systems.
• Collusion with other players to manipulate game outcomes, share card information in live games, or coordinate betting strategies in a manner that exploits promotional mechanics.
• Use of software, bots, scripts, artificial intelligence tools, or any automated means to place bets, navigate the Platform, or gain an advantage over the house or other players.
• Money laundering or any attempt to use xajee as a vehicle for the concealment, transfer, or legitimisation of funds derived from illegal activity.
• Abuse of customer support staff, including threats, harassment, or use of offensive language in any communication with xajee representatives.
• Providing false, misleading, or fraudulent information at any stage of the registration, verification, or payment process.

xajee's determination as to whether prohibited conduct has occurred is final, subject only to the dispute resolution process described in Clause 14. Where funds are forfeited as a result of prohibited conduct, xajee will provide a written explanation to the affected Player upon request.

xajee reserves the right to suspend or permanently close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms, xajee's Privacy Policy, or xajee's Responsible Gaming Policy.
• Suspicion of fraudulent activity, money laundering, or use of the Platform for any illegal purpose, pending investigation.
• Failure to complete identity verification within the period requested by xajee, where verification has been required in connection with a withdrawal or ongoing compliance review.
• Discovery that the Player has provided false information during registration or at any subsequent stage, or that the Player does not meet the eligibility criteria in Clause 2.

Where an account is closed due to a breach of these Terms, any balance remaining in the account may be forfeited. Where closure is at the Player's own request or for administrative reasons unrelated to any breach, any remaining verified balance will be returned to the Player's registered payment method within 5 business days.

All content on xajee.club — including but not limited to the xajee brand name and logo, website design, user interface, graphics, text, software, game thumbnails, and promotional material — is the exclusive intellectual property of xajee or its licensors and is protected by applicable copyright, trademark, and related laws. No content from xajee.club may be copied, reproduced, distributed, modified, displayed, or used for any commercial purpose without the prior written consent of xajee.

Game content (including audio, visual, and software elements of individual games) is the intellectual property of the respective game studio and is licensed to xajee for display purposes only. Players may not record, stream, or publish game content from xajee Casino without the prior written consent of both xajee and the relevant game studio.

To the fullest extent permitted by applicable law, xajee's total liability to any Player arising from or in connection with the use of the Platform — whether in contract, tort, negligence, or otherwise — shall not exceed the total amount deposited by that Player in the 30 days immediately preceding the event giving rise to the claim. xajee specifically excludes liability for the following:

• Loss of profits, loss of data, loss of business opportunity, or any indirect or consequential loss arising from the use of or inability to use the Platform, regardless of whether xajee was advised of the possibility of such loss.
• Service interruptions caused by factors outside xajee's reasonable control, including but not limited to internet outages, mobile network failures, power disruptions, natural disasters, or acts of government.
• Losses resulting from a Player's failure to secure their account credentials, including losses arising from unauthorised access where the Player did not promptly notify xajee of the breach.
• Any loss or damage arising from the Player's decision to gamble, including gaming losses, which are a natural and expected outcome of participation in games of chance and skill.

Nothing in these Terms limits xajee's liability for death or personal injury caused by its own proven gross negligence, or for fraud or fraudulent misrepresentation. These exclusions are governed by and construed in accordance with applicable law, and nothing herein shall be construed to exclude liability that cannot lawfully be excluded.

xajee collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By creating an account, you consent to the collection and use of your personal data as described in the Privacy Policy. The Privacy Policy sets out the categories of data collected, the purposes for which it is used, the legal basis for processing, your rights as a data subject, and how to exercise those rights.

xajee uses SSL encryption on all connections between your device and xajee's servers. Financial transaction data relating to bKash, Nagad, and Rocket payments is processed exclusively within those providers' own secure environments; xajee receives only a transaction reference token and never stores your mobile banking PIN or card CVV.

xajee reserves the right to amend these Terms at any time. Where an amendment is material — meaning it affects Player rights in a substantive way — xajee will provide at least 7 days' notice before the amended Terms take effect, by posting a notice on the xajee.club homepage and sending a notification to the email address or mobile number registered on the affected accounts.

Non-material amendments (including corrections of typographical errors, clarifications of existing provisions, or updates to contact details) may take effect immediately upon publication. Your continued use of the Platform following any amendment constitutes your acceptance of the revised Terms. If you do not accept an amendment, you must stop using the Platform and may close your account in accordance with Clause 3.

These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes — shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which xajee operates. Nothing in this clause affects your statutory rights as a consumer under the laws of your own country of residence.

In the event of a dispute, Players are encouraged to contact xajee's customer support team in the first instance, providing full details of the complaint. xajee will acknowledge the complaint within 2 business days and aim to provide a substantive response within 10 business days. Where a complaint cannot be resolved through this process, the Player may seek independent resolution through the relevant dispute resolution body in their jurisdiction.

If you have questions about these Terms & Conditions or wish to raise a complaint, please contact xajee's customer support team. Support is available in English, 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

Email: [email protected]