Responsible Gaming at xajee

xajee was built to bring Bangladesh's cricket fans and casino enthusiasts a world-class gaming platform accessible via bKash, Nagad, and Rocket. From day one, responsible gaming has been a core part of that mission — not a checkbox, but a genuine operational commitment that runs through every feature we build and every policy we enforce.

We understand that gambling can become harmful for a minority of players. Problem gambling does not discriminate by income, age, or background — it can affect anyone. That is why xajee's responsible gaming tools are built into the platform at the account level, not buried in a terms page. Every player can access these features directly, at any time, without needing to contact support.

Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. xajee allows you to set a maximum deposit amount on a daily, weekly, or monthly basis directly from your account settings. Once a limit is in place:

• Your limit is enforced immediately. Any deposit attempt that would exceed your limit will be declined, regardless of payment method (bKash, Nagad, Rocket, Visa, or Mastercard).
• Reducing your limit takes effect immediately. You cannot reduce it further within the same 24-hour window, but the reduction you set is honoured from the moment you confirm it.
• Increasing your limit is subject to a mandatory 24-hour cooling-off period. This delay is intentional — it gives you time to reconsider before a higher limit becomes active.
• Limits apply across all games and betting markets on xajee. You cannot bypass a deposit limit by switching from cricket betting to slots or live casino.

We recommend that all players, not only those concerned about problem gambling, set a deposit limit when they first open an account. It is a simple step that brings long-term peace of mind. If you need help setting a limit, contact our support team at [email protected].

It is easy to lose track of time when you are playing live casino games, watching a cricket match in-play, or spinning through slots. xajee's session time reminders send you an on-screen notification after a duration of your choosing — for example, 30 minutes, 1 hour, or 2 hours of continuous play. The reminder appears as a full-screen modal asking you to confirm whether you wish to continue.

Session reminders are not automatic session closures — you remain in control of whether you continue. They exist purely to keep you informed of how long you have been playing, so you can make a conscious decision. If a session reminder fires and you find yourself ignoring it repeatedly, that may be a sign that a cooling-off period or self-exclusion would be more appropriate for you.

A cooling-off period is a temporary pause on your account. You can request a break lasting anywhere from 24 hours to 6 weeks. During a cooling-off period, you cannot make deposits or place bets — but you retain access to withdraw any existing balance. The cooling-off begins the moment you confirm it. To end a cooling-off period early, you must contact xajee support and wait a further 24-hour review period before access is restored. This friction is deliberate — it ensures that the break genuinely serves its purpose.

Self-exclusion is a permanent measure. Once activated, your xajee account will be closed for a minimum period of 12 months. During that time, xajee will take reasonable steps to prevent any new account being opened in your name, including blocking known device identifiers and payment method references. After 12 months, you may request reinstatement in writing to [email protected] — reinstatement is not automatic and will involve a welfare check.

xajee operates a strict 21+ policy across its entire platform. This minimum age applies to all game categories — live casino, slots, crash games, and cricket betting. It is not a soft guideline; it is a hard platform rule enforced at account level.

Before any withdrawal is processed, every player must complete KYC (Know Your Customer) identity verification. The documents we accept include:

• National Identity Card (NID) — the primary and preferred document for Bangladeshi players.
• Bangladeshi Passport (biodata page).
• Bangladesh Driving Licence (front and back).

If our verification system or support team identifies a player who is or appears to be under 21, the account will be suspended immediately, all activity will be reviewed, and any funds deposited by an underage player will be returned to the originating payment source without processing any associated winnings.

If you are concerned that a family member, friend, or someone close to you may be experiencing problem gambling, you can contact xajee's support team confidentially. We take third-party welfare concerns seriously. Provide us with the account holder's registered mobile number and a description of your concern, and our compliance team will review the account and take appropriate action, which may include initiating a responsible gaming outreach or account review.

If you are a parent or guardian concerned about a minor accessing your device to gamble, we recommend installing parental control software and ensuring that your xajee login credentials are not accessible to children. xajee does not specifically market to or pursue underage players, but we acknowledge that parents must also play a role in keeping gambling platforms away from minors in the household.